Proba.run

Terms of Service

Last updated: 24 July 2026

These Terms of Service (the “Terms”) govern access to and use of Proba.run (the “Service”). Please read them carefully. By creating an account or using the Service you agree to these Terms.

1. Who we are

The Service is operated by Vladyslav Kaplin, a private entrepreneur (FOP) registered in Ukraine (“we”, “us”, “the Operator”). You can contact us at [email protected].

2. The Service

Proba.run is a test management platform: it lets teams organize test cases, test runs and plans, requirements, exploratory testing sessions, reports, and related integrations and APIs. The specific features available to you depend on your subscription plan.

3. Accounts and organizations

  • You must be at least 16 years old to use the Service.
  • You must provide accurate registration information and keep it up to date.
  • You are responsible for safeguarding your credentials and for all activity under your account. Two-factor authentication is available and recommended.
  • Workspaces in Proba.run belong to an organization. The organization’s owner and administrators control membership, roles and data of that organization, and are responsible for the actions of its members.
  • You must notify us promptly at [email protected] if you believe your account has been used without your authorization.

4. Plans, trials and fees

  • The Free plan is provided at no charge with functional limits (such as the number of members and projects, and gated features) described on the pricing page.
  • Paid plans are offered per active member (“per seat”). New organizations may receive a one-time free trial of the Pro plan (currently 14 days). When the trial ends and no paid subscription is active, the organization is automatically limited to the Free plan — data is not deleted, but features and limits of the Free plan apply.
  • Where paid subscriptions are available, fees, billing periods and payment methods are presented at checkout and processed by our payment provider. Taxes may apply depending on your location.
  • We may change prices or plan limits; changes apply from the next billing period after reasonable notice.
  • Enterprise plans are governed by a separate written agreement, which prevails over these Terms in case of conflict.

Refunds

  • Paid subscriptions are sold and processed by our payment provider acting as Merchant of Record; its checkout terms apply to the purchase alongside these Terms.
  • The Service is a subscription service provided continuously from the moment of payment. Payments are non-refundable: when you cancel, your subscription remains active until the end of the paid billing period, and no refund or credit is provided for the remaining time, except where a refund is required by applicable consumer-protection law.
  • If a charge is incorrect — for example a billing error or a duplicate payment — contact us at [email protected] within 14 days of the charge and we will correct it and refund the difference.
  • Before paying, you can evaluate the Service on the free trial and the Free plan.

5. Acceptable use

You agree not to:

  • use the Service in violation of applicable law, or store content that is unlawful, infringing, or that you have no right to process;
  • attempt to gain access to accounts, organizations or data that do not belong to you, or to interfere with access controls of the Service;
  • disrupt or degrade the Service, including by circumventing rate limits, abusing the API, or placing unreasonable load on the infrastructure;
  • resell, sublicense or provide the Service to third parties as your own service without our written consent;
  • misuse trial offers (for example, by creating repeated organizations to extend a free trial).

We may investigate violations and take action described in Section 13.

6. Your content

  • All content your organization stores in the Service — test cases, runs, requirements, sessions, attachments, comments and similar materials (“Customer Content”) — remains yours. We claim no ownership of Customer Content.
  • You grant us a limited, non-exclusive license to host, process, transmit and display Customer Content solely to provide and maintain the Service.
  • You are responsible for the legality of Customer Content and for having the necessary rights to store and process it in the Service, including any personal data it contains.

7. Intellectual property

The Service, including its software, design and branding, is owned by the Operator and protected by law. These Terms do not grant you any rights to the Service except the limited right to use it. If you send us feedback or suggestions, we may use them without obligation to you.

8. AI features and third-party services

  • The Service includes optional AI-assisted features. They are disabled by default, controlled per project, and can be switched off at any time. When enabled, relevant project text is transmitted to the AI providers listed in our Privacy Policy to produce the requested output.
  • AI output is generated automatically and may be inaccurate. You are responsible for reviewing AI-generated content before relying on it.
  • The Service can connect to third-party services you configure (for example issue trackers or repositories). Your use of those services is governed by their own terms, and we are not responsible for them.

9. Availability and changes to the Service

We aim to keep the Service available and to announce maintenance in advance where practical, but we do not guarantee uninterrupted or error-free operation and do not provide a service-level agreement on self-service plans. We may modify, add or discontinue features; if a change materially reduces the core functionality of your paid plan, we will provide reasonable advance notice.

10. Disclaimer

The Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement, to the maximum extent permitted by law.

11. Limitation of liability

To the maximum extent permitted by law: (a) we are not liable for indirect, incidental, special or consequential damages, loss of profits, revenue or data; and (b) our aggregate liability arising out of or related to the Service is limited to the amounts you paid for the Service in the 12 months preceding the event giving rise to the claim (or, for free use, to the equivalent of 50 US dollars). Nothing in these Terms limits liability that cannot be limited by law.

12. Indemnity

If you use the Service in breach of these Terms or applicable law, you will indemnify us against third-party claims, damages and reasonable expenses arising from that breach.

13. Suspension and termination

  • You may stop using the Service at any time. An organization owner may delete the organization; deletion is permanent and removes its Customer Content.
  • We may suspend or restrict access to an account or organization if these Terms are violated, if required by law, or to protect the Service and its users. Where reasonable, we will notify you and give you an opportunity to remedy the issue.
  • We may terminate Free accounts that remain inactive for an extended period, with prior notice to the account email.

14. Changes to these Terms

We may update these Terms. For material changes we will give notice in the Service or by email before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

15. Governing law

These Terms are governed by the laws of Ukraine. Disputes are subject to the competent courts of Ukraine, unless mandatory consumer-protection rules of your country of residence provide otherwise.

16. Contact

Questions about these Terms: [email protected].